We understand that you may have questions, and we’re here to help. If your question isn’t answered below, please reach out to our Director of Operations, Dana Hicks at 864-235-0506 or by emailing her.
Families can check in between 1 PM-4 PM and 7 PM-9 PM, however, exceptions can be made upon request. All adult guests are required to have a photo ID present at check in. Upon arrival, all families must check in with guest services. During this process, they will receive a brief introduction, a review of policies and procedures, as well as a tour of the House. Our guest services team will also show the family to their room and provide them a key card. After this orientation, families are welcome to return to the hospital to stay at the House at their leisure.
Parents or legal guardians of any child who are registered with guest services may stay with us. Parents are welcome to bring siblings, but please note that childcare is not provided and children must be supervised at all times. Anyone outside of the immediate family, such as an aunt, uncle, or grandparent, must help to serve as support for the family and be approved by your case worker in addition to RMHC management. Only one room is provided per family. The maximum number of people per room is dependent on the size of the room, in compliance with fire code regulations.
Limited day visitors are welcome, but they must be met at the front door by the family and sign in at the front desk. Visiting hours are between 9 AM-10 PM.
The children staying at the House are medically fragile and highly susceptible to infections. Any person who has a condition that would endanger the health of our guests, such as cold, flu, or chickenpox, may not visit.
To support the ongoing operations of the House, we ask our guests to make a donation of $10 per night, but regardless of their ability to pay, they will always have a place to stay.
Yes, a family is welcome to a room whether their child is inpatient or outpatient. All patients must be accompanied in the House by a parent or guardian at all times. For any family whose child is being treated on an outpatient basis, the child must be receiving treatment at least 3 times per week, unless you are here for a one day return appointment. It is important to note the family may be required to show proof of treatment frequency.
Exceptions to this may be approved on a case by case basis by the Director of Operations.
No, families are welcome to stay at the House for as long as their child is receiving treatment at the healthcare facility.
There is no smoking anywhere inside the House. However, we do have a designated outdoor smoking area, which is the only area where smoking is permitted
RMHC offers families access to a large kitchen. Each family has a small cabinet for dry goods and space in a resident refrigerator. The kitchen is fully equipped with cooking appliances and utensils. We provide a continental breakfast each morning, and volunteer meal groups prepare and serve dinner nightly at 6 p.m. Families also have access to a pantry with basic nonperishable items and a community refrigerator.
No. Parents and guardians of patients are required to be responsible for their own children and provide supervision at all times. Children may not be left alone in the House.
There is a shuttle service between RMHC and Greenville Health System Prisma Children’s Hospital. Shriners also provides a shuttle for all patient appointments. Shuttle phone numbers will be provided to you upon check in.
