Have Questions? We’re Here to Help.
We understand the stress that a sick or injured child can have on a family. We want to make your family’s experience as seamless as possible. Explore our FAQs below to learn more about staying at our House.
Families can check in between 2:00 PM and 8:00 PM; however, exceptions can be made upon request. To make your check-in quicker at the House, fill out our Guest Registration Form ahead of time and bring it with you. Upon review of the Guest Registration Form, we reserve the right to run a background check of potential guests at our discretion. All adult guests are required to have a photo ID with them at check-in.
When the family arrives at the House, they will be required to complete the check-in process with Guest Services. During this check-in process, the family will receive a brief introduction, a review of House policies and procedures and will take a quick tour of the House. Our guest services team will also show the family to their private bedroom/bathroom and give them a code to the House. After this orientation, families are able to return to the hospital, relax in their room, enjoy a meal with their family and other guests in the dining room, or spend time in any of the common areas within our House.
Parents or legal guardians of any child may reside at Ronald McDonald House. Parents are welcome to bring siblings but note that child care is not provided and that an adult must supervise children at all times. Anyone outside the immediate family, such as an aunt, uncle or grandparent, must be helping to serve as support for the family and must be approved by your social worker/case worker and RMHC management. We can provide only one room per family. In compliance with Fire Code Regulations, we do have a maximum capacity for each room. The maximum number of people per room is dependent on the size of the room. Rooms range in occupancy size from 1-3 people. We have a Family Suite that can fit up to 5 guests.
Limited day visitors are welcome, but must be met at the front door by the family they are visiting and sign in at the front desk. The children living at Ronald McDonald House are medically fragile and highly susceptible to infections. Any person who has a physical condition that would endanger the health of our other guests, such as a cold or flu, chickenpox, etc., may not visit Ronald McDonald House. Visiting hours are between 8:00 AM and 8:00 PM.
To support the ongoing operations of the House, we ask our guests to make a donation of $10 per night, or whatever they are able, in order to continue the House operations for future guests. However, no family is ever turned away due to their inability to contribute.
Yes. A family is welcomed to a room at Ronald McDonald House whether their child is inpatient or outpatient. The child must be age 21 or younger. All patients must be accompanied in the House by a parent or guardian at all times. For any family whose child is being treated on an outpatient basis, the child must be receiving treatment at least three times per week, unless you are here for a one day return appointment. (Exceptions to this may be approved on a case-by-case basis by our Guest Services department). It is important to note the family may be required to show proof of treatment frequency.
No, families are allowed to stay at the House for as long as their child is receiving treatment at the healthcare facility.
There is no smoking anywhere inside Ronald McDonald House. There is, however, one designated outdoor area for smoking. This designated smoking area is THE ONLY place smoking is allowed. The rest of our House and grounds are smoke free.
Ronald McDonald House has a large, spacious kitchen for our families to use. Each family is provided with their own small kitchen cabinet for dry food, as well as common refrigerator space. The kitchen is fully stocked with cooking appliances and utensils. We provide continental breakfast each morning, brunch most weekends and dinner is served hot at 6 p.m. prepared by outside volunteer meal groups. We also provide a pantry stocked with basic non-perishable food.
No. Parents are required to be responsible for their own children and provide supervision at all times. Children under the age of 18 may not be left alone in the House and any patient may never be alone in the House.
There is a shuttle service between Ronald McDonald House and Greenville Health System Children’s Hospital through hospital security. Arrangements are made by calling security. A phone number will be provided when the guest checks in.