Request a Room at the Ronald McDonald House

Since 1989, we have been providing a “home-away-from-home” for critically ill children and their families seeking medical care at Upstate hospitals and healthcare facilities. Learn more about how to request a room at our House.

Our mission is to provide a safe environment for our families. We have been disinfected with Mpale that has been tested against the Coronavirus and has shown to be 99.99% effective in killing this virus. All CDC and Health Department guidelines are being followed, with mandatory masks in public areas, daily temperature taking, health questionnaire, social distancing, hand sanitizer readily available and disinfection taking place 3 times per day in communal areas.

Our Medical Facility Partners

We currently receive families from the following facilities in Greenville and the Upstate of South Carolina:

We understand that families come to our House exhausted, stressed, fearing the unknown in a new city, and financially drained from mounting medical bills. Our team is here to help.

Who We Support

To stay at the Ronald McDonald House, families must have a child (up to age 21) who is receiving medical care at an Upstate South Carolina area hospital or healthcare facility. Although families are asked to make a donation of $10 per night, no family is ever turned away due to inability to contribute.

How to Stay With Us

A social worker, case manager or nurse clinician from the admitting hospital or healthcare facility where the patient is receiving treatment must make the initial referral to request a room at the Ronald McDonald House.

Please note, a request does not guarantee room availability. Because of the large volume of room requests, the Ronald McDonald House does not reserve rooms or accept reservations. Once the referral has been made, Ronald McDonald House will contact the Hospital at least one day before the scheduled arrival to let you know if a room will be available.

Once the referral has been processed and approved, one of our staff members will contact you and ask you to fill out our Guest Check-In form. Please print out the form below and fill in the required information.  Bring it with you when you check in to the Ronald McDonald House.

Day Pass Room Program

We understand that not all families require a long-term stay at Ronald McDonald House of the Carolinas, but they may still need a place to relax while their child receives treatment at a nearby hospital. The Day Pass Room Program is the perfect option for families seeking a short-term solution.

This new program allows us to offer our amenities to even more families of critically ill children in our community. Families can reserve a Day Pass Room that grants access to a private room, bathroom, and all other House amenities for three hours at a time: 8am – 11am, 12pm – 3pm, and 4pm – 7pm.

To reserve a slot in our Day Pass Room Program, contact Crystal Byrd.

Take a Tour

Do you have questions about requesting a room at the Ronald McDonald House?

Contact us for more information. Our team is happy to help you!