Request a Room at the Ronald McDonald House
Since 1989, we have been providing a “home-away-from-home” for critically ill children and their families seeking medical care at Upstate hospitals and healthcare facilities. Learn more about how to request a room at our House.
Our mission is to provide a safe environment for our families. We strive to do this by providing optional masks, daily temperature checks, and readily available hand sanitizer. Our housekeeping team also disinfects the common spaces three times per day to ensure the health and safety of our residents.
Our Medical Facility Partners
We currently receive families from the following facilities in Greenville and the Upstate of South Carolina:
- PRISMA Heath Upstate
- PRISMA Health Upstate Children’s Hospital
- Shriners Hospital for Children – Greenville
- St. Francis Cancer Center Adolescent & Young Adult (AYA) Cancer Program
- Greenwood Genetics Center
- Springbrook Behavioral Health,
We understand that families come to our House exhausted, stressed, fearing the unknown in a new city, and financially drained from mounting medical bills. Our team is here to help.
Who We Support
To stay at the Ronald McDonald House, families must have a child (up to age 21) who is receiving medical care at an Upstate South Carolina area hospital or healthcare facility. Although families are asked to make a donation of $10 per night, no family is ever turned away due to inability to contribute.
How to Stay With Us
A social worker, case manager, or nurse clinician from the admitting hospital or healthcare facility where the patient is receiving treatment must make the initial referral to request a room at the Ronald McDonald House.
Please note, a request does not guarantee room availability. Because of the large volume of room requests, the Ronald McDonald House does not reserve rooms or accept reservations. Once the referral has been made, Ronald McDonald House will contact the family at least one day before the scheduled arrival to let you know if a room will be available.
Day Pass Room Program
We understand that not all families require a long-term stay at Ronald McDonald House of the Carolinas, but they may still need a place to relax while their child receives treatment at a nearby hospital. The Day Pass Room Program is the perfect option for families seeking a short-term solution.
This new program allows us to offer our amenities to even more families of critically ill children in our community. Families can reserve a Day Pass Room that grants access to a private room, bathroom, and all other House amenities from 10:00 am-2:00 pm and 3:00 pm -7:00 pm.
To reserve a slot in our Day Pass Room Program, contact Crystal Byrd.
Take a Tour
Do you have questions about requesting a room at the Ronald McDonald House?
Contact us for more information. Our team is happy to help you!